I cannot run itch.io app, it tries to download butler and failes every time. What should I do? Please help!
Butler failed with code 3221226505
It's in Russian, but you can see, I have Win 10 Home x64. Antivirus - Windows Guard
I tried to even reinstall the app, still didn't work
Re-installing the app does not wipe the `%APPDATA%\itch\bin` folder though.
This is really frustrating because I would like to see exactly what's going on, but I can't because I can't reproduce the same issue on any of my windows installs :(
Here's what I would try out:
- Open a Command-Line prompt (`cmd.exe` in the start menu)
- cd to %APPDATA%\itch\bin
- execute `butler -V`
- execute `echo %ERRORLEVEL%`
- Download an older version of butler, https://dl.itch.ovh/butler/windows-amd64/v9.0.0/butler.exe for example, and do the same thing
- Run Process Monitor, filtered to "butler.exe", and do the same thing
Screenshots of the above would be super useful.
This is all I have in \bin
I tried to delete everything and restart, but the app simply restores all files and doesn't work. Then I tried to delete everything and install an older version of butler, the one you suggested, and then restart. Apparently, I made it even worse...
There is now a new butler archive. I unpacked it, the new file replaced the old one, and the old issue came back. So, this is the easiest way I tried. I appreciate your help, but I'm not sure, how to work with Command Prompt. I tried to print this, but the syntax error appeared. It says: "The File name, directory name, or volume label syntax is incorrect", so any advice would be very helpful. Thank you.
Hey, sorry for the late response and thanks for the info!
Do you have any antivirus software installed?
I have Avast! Free installed on my computer. And the UAC is at the maximum level.
Thanks for the response! This is consistent with my tests: Avast blocks access to butler until it can run its cloud scan (which can take several hours). They have a whitelisting program, so I'll get in touch with them.