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Published Profile and Game Not Available Through Direct Link

A topic by PrengaStudios2 created Dec 19, 2021 Views: 217 Replies: 5
Viewing posts 1 to 3

Hi there,

I have a profile "PrengaStudios" that I setup a week ago. I published a game, yet I cannot access my account even through a direct link. That account can't even post to these boards. I contacted support, but haven't heard back - it has been about a week. Since I can't even post on the boards with that account, I don't know what to do. I think I need an admin to unfreeze my account or something, it is really strange.

Can I get some assistance?

Thank you!

The account (my actual main account) in question is: https://prengastudios.itch.io/

I have no idea what the issue is with it. I can't even post to this forum with it, though I can with this account. Both have verified emails.

Moderator(+1)

That account has been banned for spam. Please contact support to resolve this situation. It doesn't show up in the moderation logs, must have been admin action.

Huh okay, thanks for the info! I was not notified of this, and there should be no reason for that ban, since I couldn't even post anything. Appreciate the info.

How does one get through to support? I have contacted them and it has been a week. Does it take more than a week generally?

Moderator

Support is often backed up. If you received a ticket number, they'll get around to it sooner or later.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.