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That account has been banned for spam. Please contact support to resolve this situation. It doesn't show up in the moderation logs, must have been admin action.

Huh okay, thanks for the info! I was not notified of this, and there should be no reason for that ban, since I couldn't even post anything. Appreciate the info.

How does one get through to support? I have contacted them and it has been a week. Does it take more than a week generally?

Support is often backed up. If you received a ticket number, they'll get around to it sooner or later.