Hi there, I cannot initiate a payout successfully, every payout I initiate has the error: Action cannot be performed because the payee is inactive

I have no idea why this is the case. I have made many successful payouts before. I emailed support over 2 weeks ago for help with this and I have received nothing back. Please can someone follow up with this for me. Does itch not have a dedicated support email for creators? It's really hard to use the platform to make a living when there is so little feedback and the turn around times are so long.