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I'm experiencing "Server Problems"...

A topic by Rinzai Gigen created Oct 23, 2021 Views: 499 Replies: 3
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I'm experiencing the same issues as this user reported: https://itch.io/t/686069/why-ive-been-banned-from-any-jam.


At first, I was concerned that perhaps itch.io was hacked, so I changed my password. Upon further investigation, I learned that ALL of my Games have been removed from Jams, and I am no longer capable of submitting to future Jams.


My publications are often collaborative efforts between myself and a wide slew of Developers. I run a Team comprised of over a dozen Artists, Programmers, Playtesters, and Consultants. We've grown exponentially over the past year, and, while we have ambitions to eventually monetize, 100 per cent of our publications have been free-to-play, with very minimal additional downloadable content for fans. Every submission that I have made on behalf of these works has observed the explicit criteria stipulated by the Jam Organizers. Many of these Jams had no restrictions against resubmitting Works in Progress. I can supply you with written and otherwise recorded evidence that feedback for these submissions has been almost universally positive, as has been much of my own feedback to my fellow participants, many of whom have become friends of mine.


I sincerely hope that whatever bug has afflicted my itch.io account shall be resolved soon. itch.io has become a major part of my life over the past two years, and while I have been suspicious of some of its shadier administrative practices I want genuinely to see the best in people. I have made my Mission Statements clear on my page, and many of my publications were labelled as "Educational". Even my Discord Server is a not-for-profit organization aimed at promoting Discussion, Education, and Sharing of Content and Resources. I seldom self-promote, but given the ambition and scope of my projects I have made numerous updates and taken every opportunity I have to showcase the hours upon days of work that my Teams have poured into these ventures. Having received no official warnings from the itch.io staff or the Jam Organizers, I cannot find it in my heart to believe that our enterprise was "canceled" over some drama of which I was not made aware. At the very least, I can say that we've all learned from promotional mistakes which we may have made months ago, and I must hope earnestly that the Administrators have also learned from past mistakes, especially if they hope to grow as a serious platform in this burgeoning market wherein many of us Creators struggle daily to further our Art Form in a spirit of respectful openness and sincerity. Keep it Real. Misunderstandings happen.

Sincerely and Faithfully,

Rinzai Gigen, on behalf of

Subliminal Mind Games.

[({R.G.||S.M.G.)}]

Moderator(+1)

If you think you’ve been banned and can’t post on more game jams, the only solution is to contact support for more details. (If you haven’t already)

I’ll mention this post to an admin in case it helps with the communication.

Thank you, Dark!! Thanks for shedding Light. It helps massively.

Admin (3 edits)

I can confirm that your account has been restricted from participating in jams.

https://itch.io/docs/creators/quality-guidelines#game-jams/do-not-add-your-game-to-unrelated-jams-for-promotion

From the rules you agreed to before posting here:

No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it’s a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal.

Writing an huge post blaming us is not the best way to make an appeal on your account. We’ve received quite a few reports on your account both from jam submissions and posts you’ve made. If people want to participate in jams and communities on our platform then we ask that they are respectful of both our team and other members on our platform. Thanks for understanding

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