Hello,
I'm trying to connect my account here to my PayPal. Everything works except for the verification email. I have tried connecting my account three times (twice on Edge and once on Google Chrome), and the verification email did not send. I have tried refreshing my email and checking in Spam, but still nothing. I am trying to upload a game, and it says I cannot do it until my account is verified. Can someone please help?
When I go to Payment Processors , choose "Connect to PayPal" and input my email and password, I get a screen that says:
Please confirm your email to activate your account.
To do this, follow the instructions we sent to (email)
You now have an account, and you've successfully integrated PayPal with itch.io. Don't forget to confirm your email so you can access payments."
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Then, on the Payment Processors screen, there are three steps for connecting to PayPal.
(red warning sign) Email confirmed with PayPal
(checkmark) Payments receivable
(checkmark) Account permissions
On the draft for my game, I have payment set to $0 or donate, and I have a message saying "You don't have payment configured If you set a minimum price above 0 no one will be able to download your project. "
If you’re not getting the expected email from PayPal then you will have to contact them about it, or check your spam folder.
Once you’ve got your account configured, you can reconnect it to itch.io to get it to confirm everything is functional.
Additionally, to accept payments you must also complete the seller onboarding located in your account settings: https://itch.io/user/settings/seller
Like I said, I've checked Spam every time I've connected my PayPal to itch.io. It's not there either.
I asked PayPal about it. They said there is no problem with my account on their end and told me to ask you (the third party).
About the seller onboarding: I've chosen my Payout mode (Direct), connected my PayPal account to itch.io, and I have a revenue sharing percentage set. Is there anything else I need to do for seller onboarding?
The PayPal API is still reporting that your primary email address is not confirmed on your PayPal account. Until you get that resolved, you will be unable to use that PayPal account with your itch.io account. After you’ve solved the issue on the PayPal side of things, click the Refresh button on the payment processors page on itch.io.
About the seller onboarding: I’ve chosen my Payout mode (Direct), connected my PayPal account to itch.io, and I have a revenue sharing percentage set. Is there anything else I need to do for seller onboarding?
That’s all that is necessary, if you follow through all the pages in the onboarding then you will be ready
