Hi there,

My project has two files (the main project file and a supplemental file that's essentially like DLC). For the past few months both have been set to free so that Kickstarter backers could access the game they paid for (including the DLC). Now, however, I've set a price on the files so that the public can purchase the game and DLC for $12 and $20 respectively (basically, they get the game for $12 and get the game + DLC if they pay $20).

This seems to have made it so that Kickstarter backers can no longer access the DLC. I looked around for an answer but I couldn't find a way to make the key group I generated a few months back able to access all files.

For now I've made it so that the DLC is effectively free again, but I would like to be able to set a price on that moving forward without locking out backers who have already paid for it. Any help is appreciated,

- Nate

When creating keys you can configure if it unlocks all files or not when dealing with individually priced files. If you need to update an existing download key group you can contact support and they should be able to get it sorted out for you.