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How long does it take to get admin approval for email distribution?

A topic by BlackBoxGames created Mar 18, 2021 Views: 272 Replies: 2

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I'm trying to fulfill a KS and used the built in tools to import a backer list. When I attempted to email the keys I received a prompt saying i need admin approval. I submitted a support request and its been 6 days without any update. Does anyone know how long this process takes? Is it documented anywhere like "please request approval 1-week before sending emails" ? As it is it's pretty disruptive to timelines.

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leafoAdmin3 years ago

I’ve processed your request and approved your account for sending emails. We don’t have a fixed schedule for ticket responses for stuff like that (pretty much whenever a support person can get to it). If you’re working on a strict on a timeline then I recommend you do it as soon as you can.

Thanks

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BlackBoxGames3 years ago(+2)

would it be possible to put a warning or notice then somewhere on the "how to" portion of the KS page to give people a heads up? It's a understandable situation but it would easier to handle if it was expected. Thanks for the help getting it resolved!

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