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itch.io Community » itch.io » Questions & Support

Transferring revenue from a Bundle

A topic by adela grace created Jan 29, 2021 Views: 593 Replies: 8
Viewing posts 1 to 2
adela grace3 years ago

I was a part of a charity bundle called Roll +Bundle https://itch.io/b/696/roll-bundle that was hosted by Eric of https://mokka.itch.io/ and I volunteered to be in charge of donating the profit to the charity, so all of the sales were redirected to me. 

However, I have my account (https://flowerfae.itch.io/) set to direct pay and was not aware that that didn’t work with bundles. Please tell me it is possible to access the funds! Can I get the sales sent to my PayPal so I can send them to the charity? Do I have to switch to the payout option and what would be the next steps after that to get access? I have people waiting on me to finish this :/

Reply
leafoAdmin3 years ago

Hello,

The funds are placed on a balance on your account and you will need to withdraw them using our payouts system. We can pay directly to a PayPal account.

More information about the payouts system here: https://itch.io/docs/creators/payments#payment-modes/collected-by-itchio-and-paid-later-aka-itchio-payouts

Hope that helps

Reply
adela grace3 years ago

Hi

Thank you. I am not connected to the payouts system and would rather stay on direct-pay (though I will try to figure out the payouts system if that's the only option). Would it be possible to transfer the funds from that bundle to someone else who took part in it? There are several others who are connected the payouts system already and have offered to take the responsibility from me if that is possible.

Reply
leafoAdmin3 years ago

We can reassign the earnings to another account. Both parties must email into our support page and confirm the transfer. Please contact us using the email address associated with your account. Feel free to reply to me here when that has happened and I can go check.

Thanks

Reply
adela grace3 years ago

Great, thank you! We will both email the support page. Hopefully things are moving a bit faster now as the last email I sent over a month ago never got a response (which is why I posted here instead!). We will both email with the subject line "Transferring Bundle Earnings".

Reply
MagiCole3 years ago

Hello! We both emailed on Feb 1st, but haven’t heard anything back yet. Do you know how long it normally takes to get processed? Thank you for your help.

Reply
MagiCole3 years ago

Hello! We both emailed on Feb 1st, but haven’t heard anything back yet. asked about this a week or so ago with no reply. 

It has been another month without movement. We really need to get this moving along. Thank you.

Reply
leafoAdmin3 years ago (1 edit) (+1)

Sorry about the delay, I’m looking into it right now. I see the support email from your account.

Edit: The transfer is now complete, I’ve responded to both tickets.

Reply
MagiCole3 years ago

Thank you so much!!! I appreciate it!

Reply
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