Perfection. 😆
V2Blast
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It looks like all refunds on itch.io would have to go through itch.io's support regardless: https://itch.io/docs/legal/terms#9-refunds
You can contact support by emailing support@itch.io.
Are you asking about how to put it into Comp/Con or where to find the file?
If it's the latter: For the paid/premium version of the core book, the NPC data is listed alongside the other downloads.
If you don't have the material associated with your itch.io account: I believe that if you got it on BackerKit, you should have received an email with a link to an itch.io page where you could download/access it from.
If you like Tom's art style, you should also check out Tom's webcomic, "Kill Six Billion Demons": https://killsixbilliondemons.com/
The webapp is here: https://compcon.app/
You just go there and click "Content Manager", then click "Install Content" and import the .lcp file.
The free book basically contains all the player-facing content - the intro and first 4 chapters (character creation info, missions and downtime, mech combat rules, and the compendium of all the talents and mechs/systems).
The premium PDF contains all that, plus chapters 5 and 6: the GM's toolkit chapter (including NPC mech info and templates) and the lore chapter.
You should share this product in this relevant thread in the itch.io forums too! https://itch.io/t/420311/share-your-projects-dd-ogl
I managed to get through it and find out (nearly) everything without any cheating! I got surprisingly good rolls when it counted, though I did roll several nat. 1s in a row at one point. And of course, as a completionist, I insisted on following up every lead before going to the cemetery :P
...Though apparently I did too well, because I killed the cultist before he finished the ritual. Guess I missed out on the very end...
If you backed the Kickstarter, I think you should have gotten an email from Backerkit with the itch.io download links? (I didn't learn about Lancer until after the Kickstarter was over so that's just based on what I've heard.)
The data pack for the core book is included alongside the PDF in the Core Book PDF (non-free) itch.io downloads: https://massif-press.itch.io/corebook-pdf
The standalone version of Comp/Con v2 is coming soon; there's a new devlog post mentioning that C/C v1 will be officially deprecated when the v2 standalone app is released: https://massif-press.itch.io/compcon/devlog/133911/data-updates-and-v1x-eol