It used to say one day, I finally managed to get a change in, and the situation had already evolved. But the rules of this category say to give a sign that you at least skimmed the FAQ when asking your question. Also, if the category is full of topics asking the exact same question, maybe, I don't know, it might be an idea to read the answers there instead of asking again?
Just saying. That the waiting time is this long is unfortunate. But there might be additional work for support that could be avoided, if there were clearer information available at the places people would expect it. We only see the people opening threads. What about the ones not doing that, but pestering support, adding to the problem, just as the faq tells them to.
It should not be mandatory to check the community to learn that the faq is basically wrong for practical usage. Judging from the community, it is either instant, a day or 4+ weeks.
The rules of the community are insufficient here, since reading the faq would not have helped at all. 12 days is longer than the few business days talked about in the faq. But I fully agree, once you are opening a thread, glancing at the near identical threads should be expected.