Just saying. That the waiting time is this long is unfortunate. But there might be additional work for support that could be avoided, if there were clearer information available at the places people would expect it. We only see the people opening threads. What about the ones not doing that, but pestering support, adding to the problem, just as the faq tells them to.
It should not be mandatory to check the community to learn that the faq is basically wrong for practical usage. Judging from the community, it is either instant, a day or 4+ weeks.
The rules of the community are insufficient here, since reading the faq would not have helped at all. 12 days is longer than the few business days talked about in the faq. But I fully agree, once you are opening a thread, glancing at the near identical threads should be expected.