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game mechanic seems broken, unless it is meant to be 'always click no' which takes away any game play.

I'm not sure what you mean by broken. Are you saying that clicking Deny nets you points no matter what?

yes, clicking deny always nets points and clicking refund always nets points lots, even if the displayed image is clearly on the receipt.

I see. That shouldn’t be the case. I’ve played it again and it seems to be working as intended.

What I think might be the issue is the difference between Good items and Broken items is not very distinct. 

For example, they might have a Rubber Duck in their receipt, but the item itself is dirty and used, so you would have to deny that refund. Each item has a broken or used image that needs to be denied if shown.

This is my bad. I neglected to put any kind of instruction in my game, or even an image index for reference. 

Thank you for playing despite its flaws. Your input has been very useful!