The rules also say that support is meant to reply between 1 and 3 days and yet I've been waiting for one month now. So perhaps they are not the sacred answer to everything.
Maybe the bot sending the warning needs an update?
Viewing post in You have an active warning on your account.
No, these aren't sacred answers, and we all agree they need updating. The moderator himself has mentioned this several times (and he's a volunteer, by the way; he doesn't get paid).
But when you get asked the same questions multiple times every day, you try to point people in the right direction instead of answering the same thing 100 times a week (which, by the way, he does for free).