Did you fill out the tax interview?
Yes, 7 years ago : That's the date you first filled it out, and even though you have to refill it every three years, it's only an issue when you request a withdrawal, so it shouldn't affect the options.
The only thing I can think of is either an error when he configured "direct to you" or that Itch somehow disabled the option. In either case, he'll have to wait for a response from the staff.
3 days ago(+1)
In my personal experience:
I had to redo the interview because it was over 3 years old, and I can confirm that in that field, it shows me the original date I first took the interview, not the date I had to redo it.
I never had any problems participating in a bundle, although I've always had the "collect by itch" option.
The first time I had the problem of needing to redo the interview, there were no changes on the page. I requested a withdrawal without any issues, and about two weeks later I received an email from the staff indicating that my interview was over 3 years old and I had to complete it again.
That's why I doubt the page blocks the "collect by itch" option because of the age of your interview. I think the staff only notices this problem manually when you request a withdrawal.