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If I add more assets to a bundle, will people who already bought it get the new items?

A topic by TJ Trewin ◼ pixel artist created 24 days ago Views: 401 Replies: 8
Viewing posts 1 to 4
(1 edit) (+2)

Edit: the answer is no. I tested it with two friends, results below!

I’m very grateful for the help of two friends who helped me test this twice (with separate bundles) to confirm the same results, and they only got access to what the bundle contained when they bought it.

Here’s what we did:

  • First I set up a bundle - for it to count as one, it needs two products (at least one of which being a paid product/not free) and I set discount to where the price was just over $1.00
  • I enabled the coupon code option so that it remained private, and gave them a link
  • They kindly purchased the bundle and confirmed they received both products and can access them from their bundles via https://itch.io/my-purchases/bundles
  • I then added additional paid products to the same bundle and saved the changes
  • When both friends clicked the link to this bundle from their owned bundles page, it took them to a 404 “We couldn’t find your page”
  • When they visited the coupon secret url they could see the bundle, but it still showed a purchase button. Clicking it and then going to “I already bought this…” to re-send the download links, the bundle download link didn’t work either

What we think is that itch treats the bundle as unique for the time of purchase So if the bundle is changed, the history for the bundle that you purchased is no longer available from purchase menu. The OG link works, but it functions as a new sale. (If someone can fact check this I’d appreciate it!)

Alternative solution:

Create a new project and treat that as a “bundle” product, where you upload the product files from other projects (you can embed/link to their pages in the page description). This way, when you add something new to your “bundle” you can send update posts and notify followers & people who already purchased :D

There are many fantastic creators already listing these!
Some further thoughts on this method:

  • you can still add a sale to this individual “bundle” product :D
  • updates to the original project assets will then need to be re-updated in the bundle product
  • I’m not sure if people who haven’t purchased an item can leave a rating/review, but I think they can
  • the bundle product may get different visibility in search depending on how you categorise it, what tags you add, and how popular it becomes
  • if your customers want to own the related product/projects in their library, you probably need to set up a redeem code for each and include this in the bundle product

(Original message) Question in title: If I add more assets to a bundle, will people who already bought it get the new items?

I’d like to run a long duration bundle where I add an extra thing each month :) Thanks in advance for any info!

Moderator(+1)

Yes. People who buy a project get access to all uploaded files in perpetuity.

Thanks so much for the quick answer!

Moderator

Wait. You asked about adding assets (presumably separate projects) to a bundle. That's different. I'm not sure.

Correct, separate projects added to a bundle :D

Rephrased example:

  • Initial bundle has 5 game assets
  • A person buys the bundle while it has 5 assets
  • I later decide to add 2 more game assets to the bundle
  • Does the person get access to the 2 extras in addition to their existing 5?
(+1)

I’ve edited my original post with the results from testing this - it didn’t let my friends access the extra things added after they’d already purchased the bundle.

(+1)

True. 

The people who bought before the bundle was updated would need to return to the page to download the updated version.

They will have access to it, but only if they return to the asset page and download the revised version.

This is why following an asset creator can be critical. I have 140+ followers now and those are the set of customers who notice when a significant asset pack update gets posted. Other past buyers tend to miss out. And it's a bit of a shame because some of those updates are quite substantial. One of my texture packs is now almost 3x bigger than when it first launched. Some of my 3d asset packs are like that too.

The followers see the updates in the itch feed. They are actually notified of updates. So that seems to matter a lot.

-Matthew H, matthornb.itch.io

(+1)
The people who bought before the bundle was updated would need to return to the page to download the updated version.

You sure? OP said the opposite. It does not work this way. The projects in a bundle are frozen at the time of purchase. If you add projects to the bundle later, those do not exist in the updated version of the purchased bundle.

It probably is due to this:

Every purchase or donation comes with a unique download page assigned to your transaction.

You will get a unique page containing purchased items from that bundle - from the moment of your purchase. You will not get the bundle page itself as a purchased item. From your purchase history you will see that you have bought the bundle. But the page you will see, is not the current bundle page, but your own unique download page. 

So this is bad (or good), if you re-use bundle pages to release something like a vn in chapters and maintain a bundle that holds all chapters at a discount (you would add new chapters and increase the price of the bundle). People that bought chapter 1,2,3 in the bundle would not be able to later access the new chapters. But they would also not be able to purchase only the new chapters with a discount. If one intends to release something this way, it would be better to use the workaround OP detailed. Doing it on a single project page, and not with bundles. But it depends on what you want to actually achieve.

Itch does not handle duplicate purchases well. In contrast, if you buy a bundle on Steam, it will refund any duplicate items. You can utilize this, if a bundle has a discount and you already own most of the items in the bundle. The remaining items will have the bundle discount and you will only pay for the remaining items.

While Itch has pay what you want and those individually priced files, they do not have a way to increase your purchase tier, like buying it twice. And I am still unsure, how the purchase tier is handled, if the game was bought in a bundle or at a discount. Or a discounted bundle with discounted items.

(+2)

Thanks. This needs to go in the docs for developers and users alike.

Bundles cannot be changed for previous buyers. Only for future buyers.

You cannot add or remove download keys for previous buyers. Because that's what's happening, apparantly: buyers get a convenient page to get the download keys for their purchased bundle items. They do not get a download key for the bundle.