Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
(+1)

I have good news!

After 156 days i get an response and i received my payout!

I hope it is not personal information (nevertheless parts of it was leaked in other topic wich great handeling sensitive information by our moderators) i will copy/past here becouse it gives you (users) a ver important detail I did not receive in any form here on the site as an answere for my questions (about the delay):

 "Apologies for the delay. It seems as though you miscategorized your payout by marking it as “other”. The “other” category is reserved specifically for manual payouts that are set up with specific sellers who handle payments through slower means, and as a result we don’t recommend you use the “other” or “manual” option when requesting your payout. In the future, please be sure to only use either “paypal” or “payoneer” based on what account your profile has associated to it."

 I don't recall that i chose this option at all, i used paypal before, and i don't see that option (at the moment) in my account inder "payment processors". Despite all this, ITCH made the payment via PayPal. 

 If anyone in the same situation: Dont USE OTHER! (whatever it means)

I also hornestly believe that after a week here try to "force out" some answere and/or solution is what made itch to handle my issue wich is terrible but it was necessery. 

Please don't get me wrong (like most community moderators)! I love ItchIO, but I like having my money, or at least knowing why I can't get it or when (I think this applies to everyone in a similar situation).

moderators solve problems by giving generic answers, like updating tax information even though I have done it a long time ago (I am/was "validated"). They forwarding tickets to the same address (without feedback) as us, and sometimes assuming things like I must be doing something illegal. They handeling things as moderators (becose they are, it is not their fault) but that should not be their task. Moderators usually getting rid of the users that are cousing trouble in the community. It is a completly different approach and attitude than "handeling an angry customer" by real support. By doing that they do this that the conversation cannot have a positive outcome and usually escalates. Problems like this slowly but surely spread to other channels (and have been for months) like YouTube and force content creators to move to other sites.

It should have happened, like get things done in an official channel (two way communiction between the user AND ITCH). Please address or handle the situation seriously as it should be! (if needed somehire people)

...and please rename the "Questions and Support" topic to "Questions and Answers" or something other than Support! This is not Support! This is very misleading and you are only causing trouble for yourself!

(1 edit)

I guess the end of the year cleanup they do will finally dig out any misplaced requests. I remember reading that they actually do have special options for payout that are reserved for things like those mega bundles. But of course it is an interface problem, if people can accidentally activate an option that is not helpful for their kind of payout.

Hints like that should go into the sticky https://itch.io/t/5345077/important-payout-or-tax-related-issues-read-here-no-th... and of course the options in the payout dialogue should be made foolproof, if at all possible.

(Ohhh, it's you. I misread the avatar icon. So that's why your issue was marked as resolved.)

Please stop fanning the flames and let this entire incident end already. Thank you.