I appreciate your concern, but I did not create this topic to get my support tickets answered by "getting to the front of the line". I am genuinely asking what's wrong with support, or if I'm doing it somehow wrong. It seems I'm not the only one either - this forum is full of people reporting the same thing - how they were ghosted by the support team.
Viewing post in Does anyone even read the itch support mail?
https://itch.io/t/5575548/my-game-started-showing-the-warning-this-page-has-been...
If you need examples, here's the latest of many. Where do we draw the line between "delayed" and "abandoned"? Because my oldest request without an answer is almost 6 months old.
If the way to go about it is to get ignored unless you whine on the forums with your ticket number attached, then here are mine:
325187, 281221
I'm sorry you have to be at the receiving end of user frustrations (mine included), you are always super active and helpful in these forums and I apologize. It's just that the deserving parties are sadly unresponsive, which is the whole root of the problem.