...The rules also say that the people who could answer your question don't monitor this forum so are unlikely to see your post, and that if you need to ask about a specific request then you can post your ticket ID here.
Viewing post in Does anyone even read the itch support mail?
I appreciate your concern, but I did not create this topic to get my support tickets answered by "getting to the front of the line". I am genuinely asking what's wrong with support, or if I'm doing it somehow wrong. It seems I'm not the only one either - this forum is full of people reporting the same thing - how they were ghosted by the support team.
https://itch.io/t/5575548/my-game-started-showing-the-warning-this-page-has-been...
If you need examples, here's the latest of many. Where do we draw the line between "delayed" and "abandoned"? Because my oldest request without an answer is almost 6 months old.
If the way to go about it is to get ignored unless you whine on the forums with your ticket number attached, then here are mine:
325187, 281221
I'm sorry you have to be at the receiving end of user frustrations (mine included), you are always super active and helpful in these forums and I apologize. It's just that the deserving parties are sadly unresponsive, which is the whole root of the problem.