I can only repeat what our admins have said the last few times: that support fields 100+ tickets per day, and those tickets have to be prioritized. And I'm not sure where you're seeing those posts. Reported delays, sure, likely for this reason.
Viewing post in Does anyone even read the itch support mail?
https://itch.io/t/5575548/my-game-started-showing-the-warning-this-page-has-been...
If you need examples, here's the latest of many. Where do we draw the line between "delayed" and "abandoned"? Because my oldest request without an answer is almost 6 months old.
If the way to go about it is to get ignored unless you whine on the forums with your ticket number attached, then here are mine:
325187, 281221
I'm sorry you have to be at the receiving end of user frustrations (mine included), you are always super active and helpful in these forums and I apologize. It's just that the deserving parties are sadly unresponsive, which is the whole root of the problem.