Our admins chime in every few hours. They're aware that the community expects answers. So far they haven't said when we can expect official clarifications.
Viewing post in Give me my money or my purchase back!
In that case the only reasonable response to protect myself as a creator is to disable sales and downloads for my games and disconnect payment processors.
If Itch can suddenly ban a game and refund all sales for it then keeping sales, downloads and a payment processor is just unsafe and risks permanent financial damage. At this point its clear that Itch is keeping quiet about it simply because they want to hit creators with these refunds before they have a chance to do anything about it. Commit to refunds but push the costs onto the creators in a way that eases the financial burden on Itch while throwing people who sold their games in good faith under the bus.
I'd recommend all creators who had their games delisted should do the same until their game is either restored or banned.
I think creators should be more proactive letting those who had purchased that their downloads are safe. For there are people who can't find a game in search and assume that they can't download anymore and may try to chargeback or request a refund for something they still own. (Another problem area is that a lot of people ASSUME that a game that they downloaded without purchasing or claiming was in their library)
Well, unfortunately, until itch bothers to make any kind of clarifications, the risk of losing literally everything I own is not worth keeping the game available for sale. I'm living paycheck to paycheck and game sales helped a bit but not enough to make much of a difference in finances. But it's been a slow trickle for 3 years which adds up to a decent amount of money. Based on what itch have said so far, if my game gets removed, I could be liable to repay that entire whack in one go without even being able to argue my case. I know my game doesn't have the banned content, but when they have 21k games to vet, they're not going to bother looking too closely at each one before banning something off of first impressions.
Them forcing a refund for 3 years of sales would literally bankrupt me, and I suspect a lot of others will be in the same position.
I've been working on this thing for 3 years, I don't want to take the thing down, but if its a choice between letting people download it or being made homeless, then the game is the one getting it until the situation gets clarified. Creators need to put themselves first and not risk their actual lives by crossing their fingers and hoping their game escapes.