I don't completely agree. Itch Io waited hours before anything what they had already done, not to mention they lied about not deleting games. They already deleted some games.
If you have read https://itch.io/updates/update-on-nsfw-content, you'll see that there is no lie about them deleting games.
"Part of this review will see some pages being permanently removed from itch.io. Affected accounts will be notified via their account’s email address from our support address. You can reply to that email if you have any follow up questions."
I think we all need to be patient and understanding on the matter. It can be assumed that the situation was urgent and needed to be handled at haste. Even if it wasn't, it helps no one to criticize Itch for a situation people don't fully understand. The best you can do is ask for more information.
It seems like this situation is ongoing. Maybe they're not prepared to handle refunds at the moment. It would be a lot cleaner to clear the review first, after all. I think the wording you used here is otherwise better, but I'm also okay with the way the announcement phrased it. I don't see it as dishonest.