I feel like focusing on the tense of that quote is arguing semantics more than anything. I don't see that as a lie, as much as it is improper wording.
It seems like this situation is ongoing. Maybe they're not prepared to handle refunds at the moment. It would be a lot cleaner to clear the review first, after all. I think the wording you used here is otherwise better, but I'm also okay with the way the announcement phrased it. I don't see it as dishonest.