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(+2)

Thanks a lot for your feedback! 

I redid the tax info a couple of months ago. That was weird, because that was the first thing I checked when I realised the payout was kind of stucked. At that time the tax info was right. A few weeks later, it wasn't so I did it again. 

Today I've made some changes in my settings because I noticed a (new?) error. 

Apparently, there have been some issues with Paypal, and the "version" I was using so far was now considered obsolete. I had to reconnect to the "new" paypal. (-> account settings ->  publisher ->  payment processors). 

I read your comment and went to check my “payment processors” and realized that my PayPal was also connected in “legacy” mode.  🤷‍♀️ I connected on the new mode and hope that means something.

Did this fix work for you at all?

It would be much easier if an automatic email were sent to inform us of these pending issues, or a text message explaining the necessary steps were sent. Or better still, a human being reading the emails and providing the essential support. So many better options than simply ignoring us.

(+1)

Nope, I'm still waiting for the payout. 

And yeah, I agree with you 100%. I really don't know why they are ignoring us like this. Like you said, so many easy options!

Admin(+1)

We are not ignoring any users intentionally, we just have a small team and limited bandwidth. We are working very hard to address all of our users but we have a lot of users, and a lot of payouts to work through on a daily basis, with more issues to address as the days continue. We do sincerely apologize for the inconvenience and thank you a ton for your patience while we continuously work to address as many of our users' issues as possible. 

(+1)

So it's been a few days since I updated the payment information from Legacy to the new look. There are green checkmarks everywhere, but I still see the "In review" status. I will inform you if anything changes. How long did your payment take?