We are not ignoring any users intentionally, we just have a small team and limited bandwidth. We are working very hard to address all of our users but we have a lot of users, and a lot of payouts to work through on a daily basis, with more issues to address as the days continue. We do sincerely apologize for the inconvenience and thank you a ton for your patience while we continuously work to address as many of our users' issues as possible.