I was told by another user that they went to the option to delete their account, and gave the reason as not being paid. It seems a risky option, but apparently they won't close the account if money is outstanding. So it might be worth a try, at your own risk.
I will rely on the prudence of the itch administration. I want to continue working with them and am ready to wait for the issue to be resolved, however, it is extremely sad that the only one who answered me is the moderator (For which No Time To Play many thanks) and the users, but this at least slightly clarifies the solution to the problem. But I'll keep your advice in mind.
I'm also really saddened by the situation. Like you said, we could have at least received a message from their part (even if it's an automatic one) just to show their acknowledgment of the issue.
I feel like the bad guy, having to resort to such measures (i.e by putting the share to 0% until a reaction from their part). I really love Itch and the community around it, but leaving us into the void like this is for so long.. that's just so unfair. It really damaged my trust.
I hope there will be soon a viable solution for everyone. Maybe that situation was caused by some new issues. But those need to be investigated and definitely fixed.
We focus primarily on addressing support issues through our support desk, especially payment issues as they often involve the exchange of sensitive information that we don't believe should be discussed on a public forum for security reasons (both for us as the marketplace and for you as the seller).
We apologize again that we haven't been able to efficiently address your issue in a timely manner through the support desk but we appreciate your continued patience, and we don't expect you to continue to have payout issues once the tax information issue has been resolved.