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(+3)

we submitted the final bundle on may 28 and have just been waiting since then.

(+2)

We also have to approve it once it's ready to launch, yeah? Or did we already do that? I can't remember ...

Anyway, might be worth following up with Support, assuming that this has been a longer than usual wait (which it seems like it has been? - again, I am no expert) and opening a ticket with them, if you haven't already. It may or may not be effective, but that process has helped me facilitate and get the wheels rolling on much less important matters before, like individual payout delays and the such (can confirm that sometimes stuff just plain gets "stuck" in MySQL limbo, or whatever they use here). Could be there's something funky / glitchy going on.

I don't know if you got an official confirmation of receipt from them (assuming so), but it's not impossible that something technical on their end has tampered with things, and that it's fallen through the cracks in the database, so to speak.

(+4)(-6)

hi Aleks, I understand your urge to give advice, but yes, we always work with support@. They haven't replied since May 28. There is also no official confirmation of anything.

(+2)

Looking very forward to the bundle when it releases! I appreciate all the work that you’ve done and continue to do to facilitate this bundle. Since it’s been almost two weeks since you received an update from Itch, I think it would be fair to follow up with a brief and polite “Hello, any updates on this?” message.

(+10)(-1)

Folks, I promise I'm as worried as you about all of this. I have nudged them more than once. I've reached out directly to the founder of itchio. If it seems like a good idea to you, we have done it over four years of bundle work, please believe me.

(1 edit) (+8)

I doubt we're nearly as worried as you are. I probably speak for just about everyone when I say that we deeply appreciate all the work and energy you've put into this. It's certainly frustrating all around, but I can only imagine how frustrated you must be, and I don't think anyone blames you for this situation.

I'm sorry for the troubleshooting message. In retrospect, I can see how it would only add to the stress of the situation, and I should have realized that you'd already have gone through all of the above steps and more. For my part, I'll take a deep breath and wait patiently. Hopefully, it's resolved soon, and I hope you're able to mitigate some of your worry in the meanwhile.

(1 edit)

I think the recent bundle "E-Sims for Gaza" had a similar issue. They ended up having to redo the bundle page as a whole and resubmit it. You might have to do the same.

(+5)(-3)

yes, we're aware of that and that's what we ended up doing last year. we've chosen not to do that this time. we still need itchio support at multiple points in that process, so if they aren't replying, it's not a better option for us.

(+1)

I just worry if you don't it won't release until July to no fault of your own. Itchio seems to of downgraded in how it treats charity bundles.

(+5)(-7)

I'm going to stop answering questions like this in this thread, but again, we need itchio in order to get any bundle online -- everyone does -- and our bundle is not charity.