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No way to check how many money I gave to support a game?

A topic by ElGregos created Sep 06, 2024 Views: 416 Replies: 11

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Hi, I just sent 2 £ to a game creator as I enjoyed what he did for a game jam (that's https://benjames171.itch.io/incinerator) and that was the 3rd or 4th time I played it since its release. In fact I wasn't sure I didn't already send him some money for that game before, but as the page told nothing, I figured I didn't. Only to discover that the new payment didn't appear neither. I know that's only money you freely send, contrary to paid games where you can clearly see whether you own it or not, but I wish there was a way to tell whether I've already paid for a "free" game or not. How much was paid would be nice, otherwise just a "You already own this game" or something like this would do. Or maybe I missed that info somewhere?

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leafoAdmin102 days ago

Assuming the purchase is linked to your account, I believe you should see a banner on the top of the game page informing you that you paid money for the page.

Alternatively, you can check on this page: https://itch.io/my-purchases/donations

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ElGregos101 days ago (1 edit)

That's strange, I think there's a pb somewhere. I can see in this other free game page https://freds72.itch.io/poom the banner "You own this game / Purchased for $10.00 3 years ago". But no banner or anything in the page above (https://benjames171.itch.io/incinerator) about the 2£ I recently gave (and which have been debited) or any other previous payment I may have done (though again not 100% sure I did). I don't know if the pb comes from the way the page itself has been edited, or if this is because Incinerator is a game jam game, while Poom is a released game. But more worrying is that my https://itch.io/my-purchases/donations page shows absolutely nothing, besides an uncanny "You haven't donated to any projects" message. I suppose it should show something even for 3 years old payments, plus I'm almost sure there might be a few other free games to which I donated (not absolutely sure there neither but I usually give a few bucks for games I enjoyed). In case you'd rather continue outside of this forum to fix this, feel free to contact me.

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leafoAdmin101 days ago

Thanks for the details, it sounds like there’s a bug on the donations page as I checked the transactions on your account and that one should be showing up there.

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leafoAdmin100 days ago

Pushed out a fix so that the “Donations” tab should be populated as expected now.

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ElGregos99 days ago

Thanks, indeed I can see Incinerator there now, but shouldn't the 10$ donation to Poom be there too, and Incinerator page also show a banner? I'm not complaining, I'm just surprised things behave differently for those 2 free games.

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leafoAdmin99 days ago(+1)

There are essentially two kinds of payments you can make on itchio:

Something that grants you access to a game, typically the game will have downloadable files
Something that only sends money to the dev. Typically this will be for games that only have a browser playable version of the game (as we don’t currently restrict browser plays behind payments)

Payments that don’t grant access will appear on this page: https://itch.io/my-purchases/donations Payments that grant access will appear on this page: https://itch.io/my-purchases

Confusing, maybe, but hopefully that at least explains how things currently work

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redonihunter99 days ago

Correct me if I am wrong.

But if you paid any amount at all, you will have access to paid files, even when you paid (or "donated") while the files were free and the project was changed later to paid. (Unless it is "individually priced" files). Basically it would work, as if you got the game at a discount, only that the discount ratio is determined when a free game changes to a paid game.

So accordingly, a game would change category in library as well from donations to purchases, if the project would change.

At least that is how I understood the faq.

I guess it get's complicated with individually priced files on free games. You got access to files by donating. But since the project is free, it should count as a donation.

In other words: games that appear in browse under free games show up in the library under donations. Games that appear under paid show up in regular purchases.

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leafoAdmin98 days ago (1 edit)

It’s as I described it. To sell something in a way that generates a “download key” there must be at least one downloadable file. If a game only has a browser playable version, there is no downloadable file, so a different payment flow is used and no download key is generated.

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redonihunter98 days ago

That is not what I was talking about. I was talking about what happens when a free game (with files) changes status to paid - and you had donated while it was free.

My summary, for the purposes of the library view and payments, was: games that appear in browse under free games show up in the library under donations. Games that appear under paid show up in regular purchases.

I was assuming that it is the current status of a game, that dictates how it appears in your library.

https://itch.io/docs/creators/pricing#pricing-options

$0 or Donate — When trying to download the project, a payment of the suggested donation amount is requested. The viewer can click “No thanks, just take me to the downloads” to skip payment and access the files for free. Note: If someone pays for a project, they are granted ownership to it

So if I donated to a browser game without downloadable files (or a free game with files), and the game later gets a dl version added and is changed to a paid game, it should appear under purchases and I would have access to the files.

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leafoAdmin98 days ago (1 edit)

I understand what you’re talking about, I’m trying to tell you how it works.

So if I donated to a browser game without downloadable files (or a free game with files), and the game later gets a dl version added and is changed to a paid game, it should appear under purchases and I would have access to the files.

It does not. This scenario is a special type of purchase that does not generate any “download key”, so it will not appear in your library as an owned product.

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redonihunter98 days ago

This scenario is a special type of purchase that does not generate any “download key”, so it will not appear in your library as an owned product.

Is this only concerning the appearance in the library, or is the faq misleading here?

I verbatim quoted the faq and highlighted the relevant portion. "If someone pays for a project, they are granted ownership to it". That was in the section of 0/donate projects. Followed later by "This is important to be aware of if you decide to convert your project to Paid at a later time."

Also, the faq talks about ownership in both cases, paid above minimum paid price and donated to a free game, so the distinguishing factor is not ownership. English is not my native language, ownerships sounds wrong to begin with, but I guess it stems from an older term like owning a copy.

And because it cannot be the distinguishing factor, with the faq in mind, I assumed games are just sorted in purchases/donations according to their current status of paid or free.

Or they simply get written in a list on the customer's account and that status does not get updated. Which I assume now, based on your reply.

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