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Game not searchable, no support response

A topic by Joe P. created Jul 14, 2020 Views: 350 Replies: 4
Viewing posts 1 to 3

Hi there! I submitted a support request asking why my game isn't indexed / searchable (and after reading all the existing posts and FAQ and following all advice, still isn't) but I haven't received a response from support. Is there anything I can do that I haven't already?

- My game has downloadable files

- It has no price so shouldn't be in any queue

- Its public and doesn't have modified access settings

- Its not marked as NSFW

- It has cover art and all other fields filled in

Any help would be much appreciated!

Cheers

Moderator

Multiple creators have signaled a similar problem lately. It seems connected to the lack of a creator profile, which in turn happens for unclear reasons. You do have profile data filled in, right? And the checkbox ticked in your account settings that says you're a creator?

In any event, I just raised the issue with our admins. Support is very busy, and they may not be able to get back to you timely, but it's not just you.

(1 edit)

Thanks for the reply! I'll check those settings right away

Edit: Yeah as far as I can tell I already have my profile set as a creator :( So I'm not sure what it could be

Maybe create a new profile if it can help?

(1 edit)

Looks like I have the same issue with my Lost Signal game too. Hope it resolves soon.

P. S. I don't have filled profile page content field, is it required?

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