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Why doesn't itch know which games I own?

A topic by Prophecynine created Jul 12, 2020 Views: 1,214 Replies: 3
Viewing posts 1 to 4
(+2)

I thought the issue was related to the bundle for racial justice and equality, but I have another game I have purchased that also shows the "buy" button even when I attempt to play the installed and purchased game from within the app.

It seems to depend not on whether you have purchased the game, but which path you take to get to the game page. This makes no sense. If I own a game, the system must know this, whether I click things in the right order or not.

I want to like itch. I prefer it to steam in theory. But issues like this make it very hard to use. 

For example, I decided to buy some games that are in the summer sale. Not because I need more games right now (gonna take a while to get through the bundle), but because I want to support the site and some of the developers that were involved in such an amazing fundraising effort. Unfortunately, the site has no idea which games I already own and will apparently sell them to me over and over.  This is a fundamental flaw in the entire site. If it can not be fixed, the site is basically unusable. I don't mean to be so harsh, but I'm quite frustrated and I imagine many many others are as well.

Admin(+1)

Hello,

The Racial Justice bundle works differently than other bundles on our site. Due to the size of the bundle we made some technical and organization decisions to not automatically display all the projects in the bundle automatically.

Regarding other projects: it’s possible to buy things on itch.io without an account. This means that it’s possible for a previous purchase to not be linked to your account. If you’re able to access the purchases in the app then it sounds like the purchases are linked to you account. Otherwise, head to the download/purchase receipt page in your browser and ensure you click the button to link it to your account.

When a purchase is linked to your account, then the top of the page will display a banner saying that you own it with a direct link to the place to download it. In the app, the download button may display directly in the app’s UI.

The buy button will never disappear from the page, should you choose to support the project again or buy it as a gift for someone else.

Hope that helps

(+2)

That is a really bad mechanic, imho. I have purchased both the bundle and a few other games and things seperately. All are tied to my account. I have downloaded and installed both games from the bundle and non bundle games. There is no indication when I am on a game's page that I have purchased it. This defeats the purpose of having an account.

(+8)

As for the size of the bundle, that is the exact reason why we need a way to see all owned items in one place. It is beyond tedious to have to clunkily navigate the bundle one page at a time or search by name when we don't even have a simple way to see a list of what is in the bundle - especially when for whatever reason the site makes no distinction between what has already been purchased and what hasn't. Games that are purchased without an account have nothing to do with accounts not displaying games that have been purchased.

I don't feel a need to download and install every single game - I will do that one at a time as I discover them and try them out - but a way to browse the games I've purchased so I can decide what to try is sorely needed. There are some third party projects that have taken on indexing the bundle such as: https://randombundlegame.com and that's great, but there is no reason why it can't be integrated on itch.

Sorry to take such an aggressive tone, I'm just frustrated from trying to use what I feel should be basic features inherent to any game distribution and management site/app.