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my new free game not showing in search

A topic by Freadel created Jun 17, 2020 Views: 423 Replies: 11
Viewing posts 1 to 5
(1 edit) (+1)

hello,

I published(I had it draft for couple days before 15th june) a new game 16th june 2020 it's called Testro. It is a 'free' game with 0$ or donate option. It doesn't show up in search but URL works fine.

https://aslamhd.itch.io/testro

Moderator moved this topic to Questions & Support
Moderator(+1)

If you had posted this in the right category, you'd have been pointed at the Search & Browse FAQ, which explains why that might happen. Hope this helps.

I have contacted the support@itch.io via gmail

Moderator(+1)

All right. It might take a while these days, as support is still busy with requests related to the big bundle that just ended.

it has been a few day and my support is still in review and my game hasnt been indexed

can you manually index my game? you have moderator access right? it has been almost a week now and my game is getting old before its even indexed

Moderator(+1)

No, I only moderate the community forum. Only an admin can do that for you.

ok this has been 2 week and my support email is still in review. i have emailed the support again few days ago both of them is still in review and hasn't been responded by real human yet. please me need help

Moderator(+1)

All right, I've let an admin know.

(+1)

I'm in the same position. My game was published 16 days ago and still not indexed. It's like itchio will never recover from the bundle for racial justice. I suggest that they should try to communicate just a little bit about the ptoblem now...

Moderator(+3)

I'll bring up the lack of feedback as well.

(+2)

Thanks. Know that we're all very grateful for what you do in this forum. I understand now the choice for your name Mr No time to play.

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