I have a question about the payouts section on my dashboard. We currently can payout all but 2 of our donations. But the amounts don't seem to add up. The payout amount is only 62% of the total donations. When I first noticed it, I thought that maybe I had the Itch.io percentage really high. But I had it at the default. So I'm not sure where 28% of our payout went. If someone could look into this it would be most appreciated.
Side note, I initially sent an email to firstname.lastname@example.org about this issue and have yet to hear back. Do I have that email address correct?