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Blank grey screen

A topic by Fenreliania created Nov 23, 2016 Views: 177 Replies: 3
Viewing posts 1 to 2

This has happened at least once before, but when the app opens I only get the loading logo and the "your app is up to date" message, which then disappear and leave me with a blank grey screen. Restarting the app doesn't work, and trying to view my library or my creations from the taskbar icon doesn't work either.

Admin

Can you press `Shift+F12` when that happens, and see if there's any messages that seem relevant in the Console tab?

"Uncaught TypeError: Cannot read property 'pWindows' of undefined"

I should also note that somehow it did mostly work last night, except that my library wouldn't display any games. I suspected that was because I just bought the bundle that added 151 of them and it was overwhelmed.

Admin

I think this may have something to do with https://github.com/itchio/itch.io/issues/566 — it looks like some of the 151 download keys generated for games in the bundle may be partly invalid, I know Leaf's looking into it, so the issue might resolve itself soon. In the meantime, I'll add a protection to the app to make sure it ignores invalid download keys.