Isn't she a part of the research team that works with Dr. Kel? She sends you emails as Dr_Ena with a furry profile picture, and if I remember correctly it's her who sends Kel croissants.
yeah you'll probably not get a model of her ingame since she's just a scientist working at a research facility far away from you, there's not really any point of giving her a model if you probably would never see it