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Payment issues: Your card was declined

A topic by EPFaye created Dec 17, 2024 Views: 1,094 Replies: 6
Viewing posts 1 to 3

Hi there,


I'm experiencing some payment issues while trying to purchase items from your store. I would appreciate your assistance in resolving these problems.

1. When I want to pay with PayPal, the front end will remind me to associate with my bank card. However, I have already associated it in my PayPal account. 

2. Thus, I have to pay with the option "pay with credit or debit card" (I use a credit card). Another issue arose, a message stating "Your card was declined, let's try a different card". I was thinking the problem might be PayPal or the bank, so I went to ask them and got the answer that they confirmed that they hadn't declined any payments. It seems the payment sometimes goes through, but other times it fails.

Could you please help me address the issue? I have a lot of items need to purchase. Looking forward to your reply! Thank you in advance!


Best,

Rainie

Moderator(+1)

Please contact support.

Yes, I have contacted the support team via email.

Hi, I have not yet get replied from the support team. Could you please let me know when I can get the reply? 

Support is always very busy and nobody can tell you when they will answer you, but eventually they will. Be patient.

Moderator

Please read the rules of this category, where it says:

  1. not to ask this exact question and
  2. what to do if support takes too long

Hope this helps.

(+2)

Did you get any reply? I'm having a similar issue (my card was declined too).

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.