A few days ago I contacted the itch.io team twice to report a user who was apparently spam all of my posts on developer blogs and denigrate our username. However, I have not received a response, nor have any measures been taken to stop the user. The user in question has still not been deleted and his email address has not been blocked, so he can continue to cause trouble. His posts are still there and he can probably still see all activity on new posts in my dashboard. Is this in the interests of the developers and the people who want to give reviews and honest feedback? I don't think so!

What is the point of the reporting tool if the people responsible for it simply don't respond to it? And why is there an ignore function if it doesn't work properly and the blocked user can still see all of my activities, such as new posts, via the link "https://itch.io/profile/"? I would like to ask for clarification and a response as quickly as possible and an immediate improvement of the ignore function.

It looks like this other account was calling you out for spamming on other people’s pages. Were you posting unsolicited advertisements on other people’s pages?

Reports on community posts go to the community owner first (eg. the creator of the game), before they go to itchio staff (if at all). It’s the community owner’s discretion to handle the reports or not. Given that this instance doesn’t appear to be clear cut, it could explain why there has been no action by the page owners.

Regarding blocking and banning:

• Blocking is something any community user can do to any other. It will hide any of their posts from you. It doesn’t impact how that person can post anywhere in the community though
• Banning is something a community owner can do. The banned user will be prevented from posting anywhere in the community

That is absolutely not the case. The user in question is a very sick stalker and has harassed us several times, even in our chats when they were still public and accessible without registration, and always using the same method, namely by registering with a fake name that is supposed to look similar to ours and then insulting our employees. If you look at his profile, you will quickly see that he has made nothing else and only one and the same comment since creating his account and that exclusively in response to our feedback on our reviews and livestreams. That speaks for itself. With the comments to our reviews, we only support the content of the developers, just as many other (normal) users do here.

By the way, I don't mean the "Report" function, but an email that I sent to the itch.io support team.

If the blocked user can at least no longer follow our activities, the function would also make sense for non-developers. However, I am of the opinion that such people should not be given any platform to post any content.