Hi,

I've got an email stating that my Steam key is available with a link. The link takes me to my account here with a button to "Get Steam Key". I pressed the button and it took me to the Steam page for me to login (which I did) to link my Steam account with itch.io. I checked with my Steam client and Meeple wasn't added.

I returned to the Itch.io account page and pressed the "Get Steam Key" button again, this time it opened a pop up saying 

"You're almost there, we need to verify you own the email you used for the purchase, . Click to send a confirmation email that will let you access your Steam key"

 No e-mail arrives (also checked my spam folder). I've tried this a few times and nothing arrives. 

Just to make sure I've checked my e-mail on my itch.io account and it is correct and it also shows that my Steam account is correctly linked.

Any help would be appreciated

And update to this issue:

I also emailed itch-io support with this and received a reply from them stating 

"We're not showing any purchases linked to this email"

The email I sent to support was the same address as on my account, so I'm at a loss a to why they wouldn't be able to find this, especially since they originally sent an email to the same address stating that my Meeple Station steam key on this account was ready (eg It proves in my mind that there systems are reporting correctly). I have sent them the invoice for the purchase from their systems as well as the paypal transaction id. 

Just to recap: Itch.io are sending me e-mails to my address without issue (An automatic one stating I have a key, an email when I had to verify my account and another from their support team). However emails from their system which actually provides the key isn't and isn't in my spam folder. Their support teams current approach is by claiming that I've not paid $18 for the software.

Yep, same issue for me too :/