To be honest, they took a few days to sort my issues. Plus, after paying top price only to have it discounted on release I wish I'd just waited. I won't be buying EA software off these guys again. You get nothing for early support, only the guys sitting back for release get the discounts
The game was discounted on itch.io by the same price? The discount on itch.io stopped once we started selling on steam so perhaps you purchased then? I'd be happy to provide a refund of the difference - as we are not discounting by more!
I purchased on the 18th of December 2018, $18 USD which converted to £14.84 GBP (my local currancy), I'm aware that not exactly early in the project but I'm sure other people backed you a lot early for a similar price and it's close enough to the £14.99 full price. But then on release day you discount on Steam to £12.74.
I realise that you are discounting to gather sales and interest. But without this financial investment would you have got this far? Or so soon? I think indie developers forget that people paying for Early Access are taking 100% of the risk. If an EA game fails we don't get our money back, it's gone, the developer spent it.
It's also the case that we imagine that by buying direct from the developers that you get more of the profits as a 3rd party (like Steam) aren't taking any commission. By that token are giving you more support by coming direct.
Although we're happy to take this risk, it's a little insulting that even though backers took that risk on you, and in some case acted as unpaid Beta Testers, the people on the side lines get the rewards of a 15% discount. It's not a case of the money, I'm a well paid software developer and £2 isn't even a cup of coffee. It's the element of fairness and trust.
As a company you can't buy trust, you earn it. I, and anyone with an ounce of logic, will look at this and think "Why should I take this risk again?"
I totally agree orb505, I've figured out what happened. Itch.io sets prices in USD and then autoconverts to other currencies.
On steam we set the price for other currencies, and we did that not realizing there was a difference. The itch.io discount was meant to be the same, as itch.io was essentially a release for our fans ahead of the game shipping on Steam.
If you PM me your paypal details i'll gladly refund the difference or the full game (and you can keep the copy), as I can assure you we value our early access players, and due to the way these systems set local prices caused this slight discrepancy.