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Game not indexed after more than a month

A topic by PiGaMa created Dec 11, 2023 Views: 259 Replies: 4
Viewing posts 1 to 3
(+1)

I have read the docs at https://itch.io/docs/creators/getting-indexed and I believe I should look for help here.

My game, titled "Brick Tank5", is published on October 28th, 2023. I made sure that the project has pictures, descriptions, and the page is set to "Public". I have tried to view it a few times at https://pixelgamermaker.itch.io/brick-tank5 to check if it works, and it works.

However, it is still not indexed after more than a month (43 days as of this post). I thought it was because of my game's title that I could not search for it, but when I search for my account, it says "0 projects"

I searched the internet and found many people have managed to get help from here. At first, I read the "Community Rule" and saw that there is email support at support@itch.io, so I tried sending an email first.

My ticket from the automated mail is 178503. So far, no reply.

If there is any issue, please tell me so I can fix it. Thank you

Moderator

There's probably nothing wrong. Some changes you make cause your game to be placed back in the review queue, and sometimes they can be overlooked by accident. I'll speed things up for you.

Thank you for your help, I can see the game on the main page now.

This is my first project, so after I made it public, I tested the download, fixed some bugs, reviewed the metadata page, and upload new versions (all within the same period).

Perhaps that was why it was not indexed.

Note to myself and those who might see.

itch.io is based in the USA, so I posted this topic according to the country's time zone.

This was posted at about 8:30 am UTC-5, and was solved after about an hour.


When I search with DuckDuckGo, the results are mostly from this forum, so I try my luck here.

The time zone thing above is just my silly idea "oh, at this time the employee should be awake now"


Similar threads show that they got help soon.

BUT MOST OF THEM WERE NOT INDEXED AFTER MORE THAN 2 WEEKS.

PLEASE WAIT AT LEAST 2 WEEKS BEFORE REACHING OUT.

Oh, is it down to 2 weeks? I believe it was more like 4 weeks a while ago.

There is a queue, and if you win the lottery game of getting flagged for closer human inspection you get queued. No magic behind this. First time paid game is a big bonus for playing the lottery, but it could be anything, even random picks.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.