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It appears that my library was wiped upon updating

A topic by forteXP created Sep 21, 2018 Views: 1,875 Replies: 5
Viewing posts 1 to 5
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My creations and collections are not affected, but neither my owned nor installed games appear in the library. Luckily, I haven't purchased anything over itch.io yet, it's just been game jam games, but I can see this being a problem if it's a glitch. 

Maybe it just hasn't finished scanning? I do have a lot of folders on my computer, but it's been scanning for a good 10 minutes already. Clicking view all on either category just leads to the "nothing to see here" page.

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This has also just happened to me when I upgraded from app version 23 to app version 25 (on Linux - I had to uninstall and remove the old repository)... the new version still has all my games in the directory along with details about them but the file that contains the list of games I have is empty - none of my games were paid for but I don't want to have to download them all again :( - thaqt took a loooooong time :(
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Update: It finally updated with my list of games... it just took a looong time! Apologies. It does appear to have lost one or two games I have installed from the list - possibly ones that have updated in between when opp version 23 and app version 25 came out? Or something like that?
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Okay... the missing games are ones that have changed status or name since I installed them and but the old version is no longer accessible from the launcher - it was before the "upgrade". They include:
one that has gone into Closed Beta but for which I was in the Open Beta,
three that were free downloads but you now have to pay for,
four that changed directory names though the game's name has remained the same (technically, change of caps to small letters),
one has been had its download removed from itch.io (possibly temporarily),

they don't show up in my library but I have the files and saves in my config directory and can run them from there (which is rather an inconvenience).

I installed the Liblade demo using the updated itch app, went to the downloads and went to the demo in windows explorer, and surely enough... they're all here. So what's stopping it from showing all of my games, when I can open Liblade through the app? Huh.

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v23 kept information about "installed games" in another location, in a different format.

v25 attempts to scan that, and update the information from the itch.io API. If the game can't be found, or the upload is gone - it won't show up in your library again.

I know that's unfortunate, and it's also why v25 stores install information directly in the installed game's folder. That way you can move around your games, reinstall your OS, change computers entirely, and import them afterwards with no problem.

edit: If you navigate to your install location from within the app, and use the "Scan locations for games", button on top you'll:

  • See which games it finds
  • If it doesn't find anything, you'll be able to see a journal of what it tried to import