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Wait period for more than 1gb?

A topic by The Anax created Jul 08, 2023 Views: 834 Replies: 6

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I sent a help to Itch.io support on July 6th, and just wondered what the average turn-around time is? With my Steam Store approved and launch soon, I was wanting to get Itch all set up, but lol it only allows for 1gb. The Butler thing is over my head, and I basically just need to upload a few zip files. Any kind folks happen to have experience with this and know what a wait time usually is? Being autistic, I am obsessing over my inbox as I wait for a reply lol I need to calm that part of my brain down. So, I'll take any time frame you have experienced!

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Afloof.devModerator1 year ago

Hey there,

The Butler thing is over my head, and I basically just need to upload a few zip files.

I’d advice to give butler a go, you basically just need to run one command to login, and one command for each file you want to upload. Plus that increases the size limit to twice the size.

I’ll take any time frame you have experienced!

Support prioritises messages based on urgency. For increasing the size limit, they’d need to look at the situation and let you know if approved, which is not guaranteed. This might take some time. Also the weekend is coming, which makes things a bit slower.

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The Anax1 year ago

I figured with the weekend would hold it back longer. If they deny me, it's odd, they'd miss out on revenue. But yeah I double clicked that butler thing but nothing happens. I have no idea what a command line is.

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The Anax1 year ago (1 edit)

Yeah, this Butler thing is insanely complicated for no reason. There has to be a visual way to do this than MS-DOS or whatever this is. But, I keep getting the "'butler' is not recognized as an internal or external command, operable program or batch file." Message. Now, I did all the crazy weird stuff we have to do like going to System Variables and adding the "C:\Users\Owner\AppData\Roaming\itch\apps\butler", but to no avail. I alreayd have a notepad thing open with the Greek or pig latin-

Windows:

butler push "B:\Pictures\Online\zEverything Else\Steam\Itch IO\Butler\Windows\SBC-0.8.5-win.zip the-anax\slugs-and-bugs-conversion:Win

So, I tried to follow the convoluted thing that again is far over my artistic mind and comprehension. But, wanted you to know that I did try it again. As you can see it's been an hour of more screwing around, but my Butler does not work lol

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The Anax1 year ago

Ok, well, it took another hour and I figured out having spaces is a no-no, but finally, Butler says that it is butling. So at least I can upload. Hopefully an easier user interface becomes developed someday for us non-programmy types lol

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Afloof.devModerator1 year ago

Glad to hear it’s working out for you :)

It’s indeed a learning curve, but using butler has a lot of advantages, and the best thing is you only have to set it up once.

I figured out having spaces is a no-no

Spaces are what’s used to differentiate between arguments in the command line. If you want to pass a filename with spaces as one argument you can surround it by double quotes, but it’s always better to not have spaces in filenames.

If they deny me, it’s odd, they’d miss out on revenue.

Just wanted to mention on this from another comment, I don’t know the criteria of how a project is chosen, but the size limit is there for a reason. If you have a track record of successful games in the past, that would be a good sign that the extra size for the project has good chances of being worth it.

That’s my speculation at least, support will give you more accurate details when they answer.

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leafoAdmin1 year ago (1 edit)

Please make sure you read the rules of the board before posting:

Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven’t already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

Much appreciated.

Keep in mind you must use butler for larger projects, as the web browser uploader has a hard limit.

See this tutorial here: https://itch.io/t/2872417/how-to-upload-your-game-or-project-to-itchio-with-butler

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