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itch.io charged me but didn't send game?

A topic by vinn2010 created Dec 20, 2022 Views: 530 Replies: 1
Viewing posts 1 to 3

I just created an itch.io account. I bought dwarf fortress. They charge me $29.99 but the stripe transaction said "failed".

I paid. But no game.

Has anyone else experienced this?

Moderator moved this topic to Questions & Support
Admin

If a charge was not able to complete during the validation phase then you may see a temporary charge on your statement known as “pre-authorization” charge. If you do not receive an email for the product then the amount will automatically be returned to you generally within the next day. You can have customer support verify the status of your purchase if needed.

Hope that helps

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