Skip to main content

Browse GamesGame JamsUpload GameDeveloper LogsCommunity
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
itch.io Community » itch.io » itch app Development

Timed out while connecting to butlerd

A topic by K4li created May 14, 2022 Views: 3,894 Replies: 4
Viewing posts 1 to 2
K4li3 years ago

When I try to run the itch app, I get the error “timed out while connecting to butlerd” itch-diag:

2022/05/14 14:49:36 Running diagnostics (itch-diag v0.3.0)… 2022/05/14 14:49:37 Collecting OS information… 2022/05/14 14:49:54 Microsoft Windows 10 Home Single Language (64-bit), version 10.0.19044, build 19044 2022/05/14 14:49:54 Installed 20210213225744.000000+180 — With languages {“ru-RU”,“en-US”} — Windows directory is at C:\WINDOWS 2022/05/14 14:49:54 Collecting Security Center information… 2022/05/14 14:49:55 Antivirus product: Windows Defender 2022/05/14 14:49:55 Provides: Auto-update Settings, Antivirus 2022/05/14 14:49:55 Unknown state (can’t tell if running) 2022/05/14 14:49:55 Definitions up-to-date 2022/05/14 14:49:55 Verifying null service… 2022/05/14 14:49:55 Verifying installed app information… 2022/05/14 14:49:55 Install folder is E:\Games\itch 2022/05/14 14:49:55 Install state says current version is 25.5.1 2022/05/14 14:49:55 Current version takes up 182.34 MiB in 295 files, 25 dirs, 0 symlinks 2022/05/14 14:49:55 Diagnosing internet connectivity… 2022/05/14 14:49:55 https://static.itch.io/ping.txt: HTTP 200 (in 784.6594ms) 2022/05/14 14:49:56 https://itch.io/static/ping.txt: HTTP 200 (in 1.0744962s) 2022/05/14 14:49:57 https://broth.itch.ovh: HTTP 200 (in 837.135ms) 2022/05/14 14:49:57 Diagnosing itch app dependencies… 2022/05/14 14:49:57 broth packages: butler/, itch-setup/ 2022/05/14 14:49:57 butler versions: 15.21.0/ 2022/05/14 14:49:57 butler chosen version: 15.21.0 2022/05/14 14:49:57 Install marker: installed on Sun Feb 20 2022 17:52:35 GMT+0300 (Москва, стандартное время) 2022/05/14 14:49:57 Installed files: .installed (96 B), 7z.dll (1.54 MiB), butler.exe (22.08 MiB), c7zip.dll (528.60 KiB) 2022/05/14 14:49:57 Verifying (changed)%there was APPDATA path%\itch\broth\butler\versions\15.21.0\butler.exe 2022/05/14 14:49:57 Retrieving butler version… 2022/05/14 14:49:57 butler version: v15.21.0, built on May 11 2021 @ 21:18:41, ref 6ad656eebbb5b80bf2065644d8bf9e40a15e8276 2022/05/14 14:49:57 Starting butler daemon… 2022/05/14 14:49:57 Waiting for daemon address 2022/05/14 14:49:58 [butler stdout] {“level”:“info”,“message”:”[db prepare] [debug] Current DB version is 1542741863”,“time”:1652528998,“type”:“log”} 2022/05/14 14:49:58 [butler stdout] {“level”:“info”,“message”:”[db prepare] [debug] Latest migration is 1542741863”,“time”:1652528998,“type”:“log”} 2022/05/14 14:49:58 [butler stdout] {“level”:“info”,“message”:”[db prepare] [debug] No migrations to run”,“time”:1652528998,“type”:“log”} 2022/05/14 14:49:58 Daemon is listening on 127.0.0.1:50579 2022/05/14 14:49:58 Connected… 2022/05/14 14:49:58 Authenticating… 2022/05/14 14:49:58 Listing profiles… 2022/05/14 14:49:58 While doing ‘Diagnosing itch app dependencies’: 

JSON-RPC error: map[string]interface {}{“code”:-32603, “data”:map[string]interface {}{“butlerVersion”:“v15.21.0, built on May 11 2021 @ 21:18:41, ref 6ad656eebbb5b80bf2065644d8bf9e40a15e8276”, “stack”:“runtime error: invalid memory address or nil pointer dereference\ngithub.com/itchio/butler/butlerd.(*Router).HandleRequest.func2.1\n\tC:/msys64/home/amos/gitlab/builds/v4hXCzbZ/1/itchio/butler/butlerd/router.go:239\nruntime.gopanic\n\tc:/go/src/runtime/panic.go:969\nruntime.panicmem\n\tc:/go/src/runtime/panic.go:212\nruntime.sigpanic\n\tc:/go/src/runtime/signal_windows.go:246\ngithub.com/itchio/butler/butlerd/messages.(*ProfileListType).Register.func1\n\tC:/msys64/home/amos/gitlab/builds/v4hXCzbZ/1/itchio/butler/butlerd/messages/messages.go:518\ngithub.com/itchio/butler/butlerd.(*Router).HandleRequest.func2\n\tC:/msys64/home/amos/gitlab/builds/v4hXCzbZ/1/itchio/butler/butlerd/router.go:306\ngithub.com/itchio/butler/butlerd.(*Router).HandleRequest\n\tC:/msys64/home/amos/gitlab/builds/v4hXCzbZ/1/itchio/butler/butlerd/router.go:315\ngithub.com/itchio/butler/butlerd.(*gatedHandler).HandleRequest\n\tC:/msys64/home/amos/gitlab/builds/v4hXCzbZ/1/itchio/butler/butlerd/butlerd.go:159\ngithub.com/itchio/butler/butlerd/jsonrpc2.(*connImpl).handleIncomingMessage.func1\n\tC:/msys64/home/amos/gitlab/builds/v4hXCzbZ/1/itchio/butler/butlerd/jsonrpc2/jsonrpc2.go:250\nruntime.goexit\n\tc:/go/src/runtime/asm_amd64.s:1373”}, “message”:“runtime error: invalid memory address or nil pointer dereference”}
main.(*App).TestButlerd.func4
C:/msys64/home/amos/Dev/itch-diag/butlerd.go:164
main.(*App).TestButlerd.func5
C:/msys64/home/amos/Dev/itch-diag/butlerd.go:206
main.(*App).TestButlerd
C:/msys64/home/amos/Dev/itch-diag/butlerd.go:224
main.(*App).DiagnoseAppData
C:/msys64/home/amos/Dev/itch-diag/appdata.go:120
main.(*App).Test
C:/msys64/home/amos/Dev/itch-diag/main.go:161
main.(*App).Diagnose
C:/msys64/home/amos/Dev/itch-diag/diagnose.go:30
main.main.func2
C:/msys64/home/amos/Dev/itch-diag/main.go:49
runtime.goexit
c:/go/src/runtime/asm_amd64.s:1337
main.(*App).TestButlerd.func5
C:/msys64/home/amos/Dev/itch-diag/butlerd.go:208
main.(*App).TestButlerd
C:/msys64/home/amos/Dev/itch-diag/butlerd.go:224
main.(*App).DiagnoseAppData
C:/msys64/home/amos/Dev/itch-diag/appdata.go:120
main.(*App).Test
C:/msys64/home/amos/Dev/itch-diag/main.go:161
main.(*App).Diagnose
C:/msys64/home/amos/Dev/itch-diag/diagnose.go:30
main.main.func2
C:/msys64/home/amos/Dev/itch-diag/main.go:49
runtime.goexit
c:/go/src/runtime/asm_amd64.s:1337
main.(*App).TestButlerd
C:/msys64/home/amos/Dev/itch-diag/butlerd.go:226
main.(*App).DiagnoseAppData
C:/msys64/home/amos/Dev/itch-diag/appdata.go:120
main.(*App).Test
C:/msys64/home/amos/Dev/itch-diag/main.go:161
main.(*App).Diagnose
C:/msys64/home/amos/Dev/itch-diag/diagnose.go:30
main.main.func2
C:/msys64/home/amos/Dev/itch-diag/main.go:49
runtime.goexit
c:/go/src/runtime/asm_amd64.s:1337
main.(*App).DiagnoseAppData
C:/msys64/home/amos/Dev/itch-diag/appdata.go:122
main.(*App).Test
C:/msys64/home/amos/Dev/itch-diag/main.go:161
main.(*App).Diagnose
C:/msys64/home/amos/Dev/itch-diag/diagnose.go:30
main.main.func2
C:/msys64/home/amos/Dev/itch-diag/main.go:49
runtime.goexit
c:/go/src/runtime/asm_amd64.s:1337
2022/05/14 14:49:58 All done OS installed on C drive but itch app is on E I disabled windows defender and firewall

Reply
leafoAdmin3 years ago (1 edit)

This error effectively means that you have some kind of security software on your computer, or something about your network connection that is blocking access to our servers.

There is a very small chance that our servers might be down, but if you’re on the site reading this message then that’s not the case. There are currently no active or recent incidents with downtime.

Reply
Gannibal2 years ago

i got windows security how do i fix?? and why is this still happening

Reply
K4li2 years ago

https://support.microsoft.com/en-us/windows/turn-off-defender-antivirus-protection-in-windows-security-99e6004f-c54c-8509-773c-a4d776b77960

Reply
Saber90327 days ago

page has 404 error. any way to fix?

Reply
AboutFAQBlogContact us
Copyright © 2025 itch corp · Directory · Terms · Privacy · Cookies