When I first started here on itch.io we didn’t need to get approved
We have always required approval for sending unsolicited emails from an account, it’s mandatory to prevent people from using our services to send spam.
I’m sorry our support team hasn’t gotten back to you request yet, but patience is definitely appreciated over being rude. If you know you’re going to need to create a new account to send emails from then I highly recommend setting up that in advance of your deadline to avoid any issues in the future.
For anyone else who may be having trouble and has stumbled across this topic:
Because sending out mass emails for crowd funding campaigns is a free service we provide we must vet accounts that wish to send emails so that we don’t hurt our own sending reputation and can continue to provide the service to everyone.
Approval is handled on a per account basis, so once your account is approved you can send emails. Any new accounts will need to be reviewed and approved.
Thanks
It's just very concerning that there is no mention anywhere that we need to do this so many days in advance as it can take several days to get approval. I have used your service under another account for my own rewards and it always seemed to me to be approved in one day (usually hours). I do appreciate the response and the explanation.
Best,
Darrin
