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itch.io Community » itch.io » Questions & Support

Benbo Quest Twitter Link Bug on Itch App

A topic by CleanWater created Jan 21, 2022 Views: 345 Replies: 8
Viewing posts 1 to 3
CleanWater2 years ago (1 edit)

Hello,

I contacted support about this but to no avail. I'm waiting for a reply for more than a week.

In the Itch App, I clicked on the link for the Twitter profile of this game below:

https://thumbtack.itch.io/super-benbo-quest-classic

After that, I can't use my Itch App with my En-US account anymore. The Itch App freezes in a blank page. If I try to get out of the page with the "<-" button, it simply crashes instantaneously.

Can someone look into this, please?

Reply
leafoAdmin2 years ago(+1)

We’re likely disabling the ability to visit sites other than itch.io in a future update for the app. I recommend using your regular browser when viewing other sites to ensure the best experience.

Reply
CleanWater2 years ago

Thanks leafo, but I'm still stuck with my account in the Itch App, how can I solve this?

Reply
leafoAdmin2 years ago (1 edit) (+1)

Can you share more about how the crash happens? I’m not sure I understand what’s happening. You log into your account on the app and it immediately shows twitter? Are you clicking to Explore? Are you able to type in another address in the address bar?

Reply
CleanWater2 years ago (5 edits)

I decided to record a video of what's happening. Sometimes images tell more than words.


For some reason, after the crash, I managed to get back using the Itch App again. Before that, it just crashed every time I tried to get out of the blank screen.

P.S.: Talking about the browsing issue... What about directing users out of the Itch App to their default browser, when they click links that are not from Itch.io? This could be an interesting solution.

Reply
leafoAdmin2 years ago

So you were able to get away from that page and use your account again?

Reply
CleanWater2 years ago

Yes, but I don't know how...

Reply
Thumbtack2 years ago(+1)

it seems that this Benbo Quest game is extremely dangerous

Reply
CleanWater2 years ago(+1)

What a shame to not have a LoL emoji on Itch.io! Hahaha...

By the way, I liked your style of comedy on your game. Keep up the good work!

Reply
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