Hello Itch.io users! So yesterday, I connected my PayPal account so that I could receive money when people buy my game, and I showed the game to my friends so that they could buy and play it. One of them said they bought the game, I know that because he was able to tell me one of the features that you can only get in-game when you buy it. The problem is though, when I checked the payments it said there were none and my gross revenue said $0.00. Also, when I went to downloads it said there was one (which obviously came from my friend). Is this a Itch.io problem or glitch? Please tell what went wrong (or THINK went wrong), Thank you!

What probably happened is that payments only become available to you after 7 days, as explained in the FAQ. Please wait.

There have been no transactions on your account. When using “Direct Payments,” the transactions will appear immediately in your PayPal or Stripe account when they happen.

As to why you saw a download, it’s highly unlikely it’s a glitch. It’s more likely that you potentially misconfigured your page for some time or forgot you gave access to the page in another way. itch.io has a wide range of access control options so you might want to review your account if you are unsure: https://itch.io/docs/creators/access-control

Ah ok, thank you!