itch.io Community » itch.io » Questions & Support

Account Recovery Without Access to the Account's Email Address

Rancid Past · 2021-12-14T22:42:01Z

Hello itch.io community, My friend Aya has tried to gain access to their account but cannot log in. Their account was created using a temp email address that they do not have access to anymore. They have been trying to access their account for quite some time and a lot of very important projects are stored within that account. It would be absolutely gutting to lose those projects. So I am pleading with the community if there is anything that can be done about this situation, to recover and gain access to the account without the email address associated with it. This is Aya's account: https://itch.io/profile/ayacantbreathe Thank you for your time.

A topic by Deleted Account created Dec 14, 2021 Views: 3,649 Replies: 2

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Deleted account3 years ago

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No Time To PlayModerator3 years ago (1 edit) (+1)

Please contact support and explain the situation. It might be tricky, because the entire system is designed to require the original e-mail, but if anyone can help, that's support. Thanks.

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quou3 years ago(+1)

If any payments were made on the account, maybe the credit/debit card/PayPal could be used as proof of ownership.

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