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itch.io app keeps deleting my savegames and purchases

A topic by Lord_Santa created 15 days ago Views: 44 Replies: 1
Viewing posts 1 to 2

this has been an issue long enough
the app/dashboard/launcher (itch.io for Windows) keeps deleting my savegames every once in a while (all of them, for all my games) and now all of the sudden I have games which I have paid good money for (Stephen Goodwins 'Polymaniacs') showing up as 'demo' versions?

I have had issues with my itch.io account for about a year, but it is getting serious now, since I have spent quite a great deal of money on games here over the past couple of years

now what?

Admin

Hi,

I think I have an idea what's been happening (save games in the game folder + app "upgrading" your game install to the demo version because it's more recent + there's no clear way to track upgrades unless the game is uploaded with butler).

To confirm that, can you send

  • 1. The contents of the %APPDATA%\itch\logs folder
  • 2. The contents of the %APPDATA%\Roaming\itch\cave-logs folder
  • 3. A list of the games you mean by "all my games" - specifically, the games you've noticed the saves of disappearing

to the support@itch.io e-mail address? (these may contain data that's unique to your account, so it's best not to post them publicly).

If my intuition is right, that bug will no longer exist in the next major version of the app. In the meantime, I'm really sorry this issue affected you and I wish I knew about it earlier!