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PayPal payment not working (merchant isn't able to accept Paypal payments at this time)

A topic by nique created Apr 16, 2021 Views: 999 Replies: 2
Viewing posts 1 to 3
(+1)

I've been trying to buy a DLC content through Paypal and Card but I kept getting declined in both methods. Paypal told me "things weren't working at the moment" while card said that "my card is declined".  I've emailed support and they're currently reviewing it, but I really want to buy that DLC content ASAP please send help.

Pinned ReplyAdmin

We’re currently having some issues processing PayPal payments for sellers that are using the “collected by itch.io and paid later (aka Payouts)” system.

We’re in touch with our PayPal representative to get the issue resolved. In the meantime we’ve disabled the PayPal button on affected pages, and only the Credit Card option can be used. Hopefully the issue will be resolved shortly.

Thanks

(+1)

Someone wanted to buy my game on itch.io and mailed me the same thing. Paypal says: "the merchant isn't able to accept Paypal payments at this time".

My game just launched and this is an important time for me to get some sales, please get this repaired.

Thanks... :) 

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