itch.io

Many thanks for the speedy response, bought :)

Hi there, game looks wonderful :)

Before I purchase, can you please confirm whether the game is DRM-free as well as a Steam key, or it is only a Steam key? (I am one of those "anti-DRM" game players!)

Thanks in advance,

Tim.

A reply would be appreciated - now the payment error says (GB) not (HU) which is closer, but I am in Jersey (UK) which is a VAT-free zone.

Hi folks.

Same problem as I had a few weeks back. I was just trying to buy another game (I bought something else with no problems a few days ago) and again got this error message:

"Sorry, we can't accept your purchase at this time due to the updated 2015 VAT regulations. Your billing address does not match your purchase location (HU)."

I'm definitely not in Hungary (still), and I have emailed support twice with no response. Can you please look into this for me?

Thanks,

Tim Clayton.

Seems like Myriam has fixed this by email, I have managed to now buy the games (and a few more, there are some real gems curated here). For those who come here with the same problem, the purchasing system was seeing my IP address as Hungary rather than a part of the UK and therefore throwing the VAT problem up.

Thanks for the help and fix.

Tim.

Hi Leafo.

I don't use a proxy, my current IP address is: [removed] which is owned by Sure in Guernsey (they also operate in Jersey). Sure is a division of Cable & Wireless. I am using the PC from Jersey and always have, I have never connected from another country or area.

I checked my profile to see if anything was wrong there, but it all looks normal. And I did purchase some games last week with no problem.

It's a weird one!

Tim.

edit: removed public IP address listing

Hello all.

I am trying to purchase 3 different games from itch.io but I get the following error each time:

______________________________________

Confirm payment

Sorry, we can't accept your purchase at this time due to the updated 2015 VAT regulations <http://ec.europa.eu/taxation_customs/taxation/vat/how_vat_works/telecom/index_en.htm>. Your billing address does not match your purchase location (HU).
______________________________________


I live in a non-VAT area (Jersey in the UK) and have bought a number of other games from this site recently without a problem.

Has anyone here experienced this and able to help?

I did email itch.io a few days ago but havent received a response as yet.

Thanks in advance,

Tim.